Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below:

• "ez88" / "we" / "us" / "our" — the ez88 online gaming platform, accessible at https://ez88.cam, including all related services, software, and infrastructure.
• "Player" / "you" / "your" — any natural person who visits, registers with, or uses the ez88 platform in any capacity.
• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, national identity number, email address, phone number, IP address, device identifiers, and financial account details.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data; in this context, ez88.
• "Third Party" — any individual, company, or organization that is not ez88 or the Player, including Game Providers, payment processors, identity verification services, and analytics providers.
• "Cookies" — small data files placed on your device by the ez88 platform or its authorized technology partners for functional, analytical, or security purposes.

This Privacy Policy applies to all Personal Data collected by ez88 in connection with the operation of the ez88 platform, whether collected through the website at https://ez88.cam, through our mobile-optimized interface, or through any direct communication channel such as live chat, email, or telephone support.

This Policy applies to all registered Players and to non-registered visitors who interact with the platform. By visiting or using the ez88 platform in any manner, you acknowledge that you have read, understood, and accepted the data practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with ez88's Terms & Conditions, which govern the overall contractual relationship between ez88 and its Players. In the event of a conflict between this Policy and the Terms & Conditions on any data-specific matter, this Privacy Policy shall take precedence.

ez88 collects the following categories of Personal Data, limited to what is necessary for the lawful, secure, and effective operation of the platform:

3.1 Registration & Identity Data

• Full legal name as it appears on government-issued identification.
• Date of birth (to verify you are 21 years of age or older).
• Email address and Indonesian mobile phone number.
• Residential address in Indonesia.
• Username and encrypted account password.

3.2 KYC & Verification Data

• Copies of government-issued photo identification (e.g., Indonesian KTP Nasional or equivalent).
• Selfie or liveness-check images submitted during identity verification.
• Proof-of-address documentation such as recent utility bills or bank statements.
• Payment method ownership documentation where required.

3.3 Financial & Transaction Data

• Bank account numbers and names associated with BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata accounts used for deposits and withdrawals.
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja accounts.
• Deposit amounts, withdrawal amounts, transaction timestamps, and transaction reference numbers.
• Bonus claim history and wagering turnover records.

3.4 Technical & Usage Data

• IP address, device type, browser type and version, operating system.
• Session duration, page views, click-path data, and in-game activity logs.
• Login timestamps and geolocation data derived from IP address.
• Cookies and similar tracking technology data (see Clause 10).

3.5 Communication Data

• Records of all communications between you and the ez88 support team, including live chat transcripts, email correspondence, and call recordings where applicable.
• Content of any support requests, complaints, or feedback submitted to ez88.

ez88 collects Personal Data through the following means:

• Directly from you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, claim a bonus, or contact our support team.
• Automatically: Through cookies, server logs, and platform analytics tools that record technical and usage data during your sessions on the ez88 website or mobile interface.
• From Third Parties: From identity verification service providers who assist with KYC processing; from payment processors and banking partners who confirm transaction details; an d from fraud detection and anti-money laundering (AML) screening services.
• From your device: Browser and device metadata transmitted automatically when you access the platform, including IP address, screen resolution, and device identifiers used for security and fraud prevention purposes.

ez88 processes your Personal Data on the following legal grounds:

Where we rely on your consent as the legal basis for processing (for example, for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ez88 uses the Personal Data we collect for the following purposes:

• Account Management: To create, verify, maintain, and secure your ez88 account, including resetting credentials and managing account preferences.
• Transaction Processing: To facilitate deposits and withdrawals via your registered Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain accurate transaction records.
• Identity & Age Verification: To confirm that you are at least 21 years of age and that your account details match your verified identity, in accordance with our KYC obligations.
• Compliance & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, multi-accounting, and other prohibited conduct on the platform.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of support interactions based on historical communication records.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behavior and to apply any self-imposed limits, cool-off periods, or self-exclusion arrangements you have requested.
• Personalization & Marketing: To send you relevant promotional offers, bonus notifications, and platform updates by email or in-platform messaging, subject to your communication preferences and applicable consent requirements.
• Platform Improvement: To analyze aggregated usage data and technical logs to identify bugs, improve user experience, and develop new platform features.
• Legal & Regulatory Requirements: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

ez88 does not sell, rent, or trade your Personal Data. We share your data only in the following circumstances and only to the extent strictly necessary:

• Game Providers: Third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft receive limited technical data (session tokens, game round identifiers) necessary to deliver their games. These providers do not receive your full personal profile or financial details.
• Payment Processors & Banking Partners: Your financial data is shared with the relevant Indonesian bank or e-wallet provider (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process your deposit or withdrawal transaction.
• Identity Verification Services: KYC documents and biometric verification data are processed by our authorized identity verification partner under strict data processing agreements. This provider acts as a data processor on our behalf and may not use your data for any independent purpose.
• Fraud & AML Screening: Certain account and transaction data may be shared with third-party fraud detection or AML screening services to fulfill our legal compliance obligations.
• Legal & Regulatory Authorities: We may disclose Personal Data to government authorities, regulators, law enforcement agencies, or courts where we are legally required to do so, or where we believe disclosure is necessary to protect the rights, property, or safety of ez88, our Players, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of ez88's business assets, Personal Data held by ez88 may be transferred to the acquiring entity, subject to equivalent privacy protections. Affected Players will be notified of any such transfer.

All third parties with whom ez88 shares Personal Data are required to handle that data securely, in accordance with applicable privacy standards, and solely for the purposes for which it was shared. ez88 does not permit its third-party service providers to use your Personal Data for their own marketing or commercial purposes.

ez88 retains your Personal Data for as long as your account is active and for a defined period thereafter, determined by the following principles:

Extended retention periods apply where required by applicable law, where data is necessary for the resolution of an ongoing dispute, or where ez88 has a legitimate interest in retaining the data for legal defense purposes. Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized.

ez88 employs a layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our primary security measures include:

• Encryption in Transit: All data transmitted between your browser or device and the ez88 servers is encrypted using 256-bit TLS/SSL protocols. The padlock icon visible in your browser's address bar confirms that your connection is secure.
• Encryption at Rest: Sensitive Personal Data and financial records stored on our servers are encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data within ez88's internal systems is restricted on a strict need-to-know basis. All personnel with access to Personal Data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security. Internal systems handling sensitive data require 2FA for all staff access.
• Penetration Testing & Audits: ez88's platform undergoes regular independent security audits and penetration testing to identify and remediate vulnerabilities proactively.
• Incident Response: In the event of a confirmed data breach that poses a risk to Players' rights and freedoms, ez88 will notify affected Players and relevant authorities within the timeframe required by applicable law.

ez88 uses cookies and similar technologies (such as pixel tags and local storage) to support the operation, security, and analytics of the platform. The categories of cookies we use are as follows:

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies will impair your ability to use the ez88 platform. ez88 does not use cookies for third-party advertising or cross-site tracking.

Subject to applicable law and certain limited exceptions (such as our legal obligations to retain financial records), you have the following rights regarding your Personal Data held by ez88:

• Right of Access: You may request a copy of the Personal Data ez88 holds about you, along with information about how it is being processed.
• Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly within your account settings; for identity documents, contact support.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Note that we may be required to retain certain data (particularly financial transaction records) for defined statutory periods notwithstanding such a request.
• Right to Restrict Processing: You may request that we restrict the processing of your Personal Data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your Personal Data where we rely on legitimate interests as the legal basis, or where your data is used for direct marketing purposes. Objecting to direct marketing will always be honored immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by updating your communication preferences or contacting our support team.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfill it within 30 calendar days. Complex or high-volume requests may require an extension of up to an additional 30 days, of which you will be notified.

The ez88 platform is strictly intended for adults aged 21 years and over. ez88 does not knowingly collect Personal Data from individuals under the age of 21. The minimum age requirement is enforced through our mandatory KYC verification process, which requires submission of a government-issued photo identification document confirming the Player's date of birth.

If ez88 becomes aware that Personal Data has been collected from an individual who has misrepresented their age and is under 21 years of age, we will immediately suspend the account, reverse any transactions where legally possible, delete the associated Personal Data, and report the incident to relevant authorities if required by law.

If you are a parent or guardian and believe that a minor in your care has registered with ez88, please contact our support team immediately at [email protected]. We will investigate and act promptly.

The ez88 platform may contain links to or integrations with third-party websites, game interfaces operated by independent Game Providers, or payment gateway pages operated by Indonesian banks and e-wallet services. This Privacy Policy applies solely to data processed by ez88 in connection with the ez88 platform.

When you navigate to a third-party website or interact with a third-party payment or game interface, you are subject to that third party's own privacy policy and data practices. ez88 has no control over, and accepts no responsibility for, the content or privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party service before providing them with your Personal Data.

ez88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. Material changes — those that substantively affect how we process your Personal Data or your rights in relation to it — will be communicated to you by email to your registered address no fewer than 14 days before the change takes effect.

Non-material changes, such as corrections to typographical errors, clarifications of existing practices, or updates to contact details, may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the ez88 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with a revised Policy, you should cease using the platform and contact support to request account closure before the effective date of the change.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ez88 processes your Personal Data, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

When contacting us regarding a data rights request, please include your registered email address, the nature of your request, and any relevant details to help us locate and process your data efficiently. We may need to verify your identity before fulfilling your request to protect against unauthorized access.